Account Deletion Instructions
Last Updated: August 18, 2025
This page provides step-by-step instructions for permanently deleting your Ojjo Real Estate account and all associated data.
Important Notice
Account deletion is permanent and irreversible. All your data, including property listings, messages, and transaction history, will be permanently removed and cannot be recovered.
1. Before You Delete Your Account
1.1 Consider Alternatives
- Account Deactivation: Temporarily disable your account while preserving data
- Privacy Settings: Adjust data collection and sharing preferences
- Data Export: Download your data before deletion
- Support Contact: Speak with our team about your concerns
1.2 What You'll Lose
- All property listings and associated content
- Message history and communications
- Transaction records and payment history
- Saved searches and favorite properties
- Account preferences and settings
- Access to our mobile applications
2. How to Delete Your Account
2.1 Online Account Deletion (Recommended)
Step 1: Log Into Your Account
Visit https://ojjorealestate.com/login and sign in with your credentials.
Step 2: Navigate to Account Settings
Go to your dashboard and click on "Account Settings" in the menu.
Step 3: Find Privacy & Security
Select "Privacy & Security" from the settings menu.
Step 4: Request Account Deletion
Scroll down to find "Delete My Account" and click the button.
Step 5: Confirm Deletion
Follow the confirmation process and provide the required verification.
2.2 Email Request
Subject: Account Deletion Request
Include: Your full name, email address, phone number, and reason for deletion
2.3 Phone Request
3. Verification Process
3.1 Identity Confirmation
To prevent unauthorized account deletions, we require:
- Account password verification
- Email confirmation
- SMS verification (if phone number is registered)
- Additional security questions for high-value accounts
3.2 Business Account Requirements
For agency and professional accounts, additional verification may include:
- Authorized representative confirmation
- Outstanding payment settlement
- Property listing transfer or removal
- Active subscription cancellation
4. Deletion Timeline
4.1 Immediate Actions
- Account login is disabled
- Public listings are hidden
- Email communications are stopped
- Mobile app access is revoked
4.2 Complete Deletion Schedule
- Day 1: Account deactivation and public content removal
- Day 7: Active system data deletion
- Day 30: Database record removal
- Day 90: Backup and archive deletion
4.3 Legal Retention
Some data may be retained longer for legal compliance:
- Transaction records (7 years for tax purposes)
- Anti-money laundering records
- Fraud prevention data
- Legal dispute records
5. What Happens to Your Data
5.1 Permanently Deleted Data
- Profile information and photos
- Property listings and images
- Search history and preferences
- Communication messages
- Login credentials and authentication tokens
5.2 Anonymized Data
Some data may be anonymized and retained for:
- Platform analytics and improvement
- Market research and trends
- Security and fraud prevention
6. Impact on Third Parties
6.1 Property Inquiries
If you've received inquiries about your properties:
- Inquirers will be notified that listings are no longer available
- We may provide alternative contact methods if authorized
- Pending transactions may need to be completed offline
6.2 Agent/Agency Relationships
If you're connected to agents or agencies:
- Professional relationships will be severed
- Shared property listings will be transferred or removed
- Commission arrangements will need separate handling
7. Reactivation Policy
Once your account is deleted, it cannot be reactivated. If you want to use our services again, you will need to:
- Create a new account from scratch
- Re-upload all property listings
- Rebuild your profile and preferences
- Re-establish professional relationships
8. Support and Contact
Office Address
Ojjo Real Estate
Customer Support Team
9G4R+GJ7, Nabweru Rd
Kampala, Uganda