Data Deletion Request

1. How to Request Data Deletion

1.1 Online Account Deletion

If you have an active account on our platform, you can delete your account and associated data by:

• Logging into your account dashboard
• Navigating to "Account Settings" → "Privacy & Security"
• Clicking on "Delete My Account"
• Following the confirmation process

1.2 Email Request

You can also request data deletion by sending an email to our Data Protection Officer:

1.3 Phone Request

You can call our customer support team to request data deletion:

1.4 Physical Address

You can send a written request to our office:

2. What Data Will Be Deleted

When you request data deletion, we will remove the following information:

2.1 Account Information

• Personal profile information (name, email, phone number)
• Login credentials and authentication data
• Profile photos and uploaded documents
• Account preferences and settings
• Communication history and messages

2.2 Property-Related Data

• Property listings you've created
• Property images and descriptions
• Search history and saved properties
• Property inquiry history
• Booking and tour request records

2.3 Transaction Data

• Payment history and transaction records
• Subscription and billing information
• Commission records (for agents)
• Financial account details

2.4 Usage Data

• Website and app usage analytics
• Device information and IP addresses
• Cookies and tracking data
• Location data and preferences

3. Data Retention Exceptions

While we honor data deletion requests, certain information may be retained for legal and business purposes:

3.1 Legal Requirements

• Transaction records required by Ugandan tax law (7 years)
• Anti-money laundering compliance records
• Records subject to legal holds or investigations
• Data required for ongoing legal proceedings

3.2 Security and Fraud Prevention

• Records of fraudulent or suspicious activity
• Security incident logs and investigations
• Account closure records for compliance

3.3 Anonymized Data

• Aggregated, anonymized usage statistics
• De-identified market research data
• Anonymized performance metrics

4. Deletion Process and Timeline

4.1 Verification Process

To protect your privacy and prevent unauthorized deletions, we may require:

• Verification of your identity
• Confirmation via email or phone
• Additional documentation for business accounts

4.2 Processing Timeline

• Immediate: Account deactivation and login prevention
• Within 7 days: Removal from active systems and user-facing content
• Within 30 days: Complete deletion from primary databases
• Within 90 days: Removal from backup systems and archives

4.3 Confirmation

Once the deletion process is complete, we will send you a confirmation email to verify that your data has been successfully removed from our systems.

5. Impact of Data Deletion

Please be aware that deleting your data will result in:

• Permanent loss of access to your account
• Removal of all property listings and content
• Loss of transaction history and records
• Cancellation of active subscriptions and services
• Inability to recover deleted information

6. Alternative Options

Before requesting complete data deletion, consider these alternatives:

6.1 Account Deactivation

Temporarily disable your account while preserving your data for future reactivation.

6.2 Data Export

Download a copy of your personal data before deletion through our Data Export service.

6.3 Privacy Settings

Adjust your privacy settings to limit data collection and usage without deleting your account.

7. Contact Information

If you have questions about data deletion or need assistance with the process: