Mobile App Operations

1. App Overview

1.1 Available Platforms

• iOS App: Available on Apple App Store
• Android App: Available on Google Play Store
• Web App: Accessible via mobile browsers

1.2 Core Features

• Property search and browsing
• Advanced filtering and map-based search
• Property details and image galleries
• Agent and agency profiles
• Property booking and tour scheduling
• In-app messaging and communication
• Favorites and saved searches
• Push notifications for property updates
• User account management
• Property listing management (for agents)

2. How the App Works

2.1 Property Discovery

• Browse properties by location, type, and price range
• Use map view to explore properties geographically
• Apply advanced filters for specific requirements
• Save searches to receive notifications about new listings

2.2 User Interaction

• Create and manage user profiles
• Save favorite properties for later viewing
• Contact property owners and agents directly
• Schedule property viewings and tours
• Leave reviews and ratings for properties

2.3 Agent Features

• Upload and manage property listings
• Update property information and availability
• Respond to inquiries and manage communications
• Track property performance and analytics
• Manage subscription and payment information

3. Data Collection and Usage

3.1 Information We Collect

• Account Data: Name, email, phone number, profile information
• Usage Data: App interactions, search queries, property views
• Location Data: GPS coordinates for location-based services (with permission)
• Device Data: Device type, OS version, unique identifiers
• Communication Data: Messages, inquiries, and notifications

3.2 How We Use Your Data

• Provide personalized property recommendations
• Enable communication between users and agents
• Send relevant notifications about property updates
• Improve app performance and user experience
• Ensure security and prevent fraudulent activity

3.3 Data Sharing

• Property agents and agencies (for inquiries and bookings)
• Payment processors (for subscription and transaction processing)
• Analytics providers (anonymized usage data)
• Legal authorities (when required by law)

4. Permissions and Access

4.1 Required Permissions

• Internet Access: To load property data and communicate with servers
• Network State: To check connectivity and optimize data usage
• Storage: To cache property images and app data

4.2 Optional Permissions

• Location: For location-based property search and mapping
• Camera: To take photos for property listings (agents only)
• Push Notifications: To receive property updates and messages
• Contacts: To invite friends and share properties
• Phone: To make direct calls to agents and property owners

4.3 Permission Management

You can manage app permissions through your device settings:

• iOS: Settings → Privacy → [Permission Type] → Ojjo Real Estate
• Android: Settings → Apps → Ojjo Real Estate → Permissions

5. In-App Purchases and Subscriptions

5.1 Available Purchases

• Premium property listing upgrades
• Extended agent subscription plans
• Featured property placement
• Additional property photo uploads

5.2 Payment Processing

• All payments are processed through secure, certified payment gateways
• Supported payment methods: M-Pesa, MTN Mobile Money, PayPal, Visa, Mastercard
• Payment information is encrypted and not stored on our servers
• Receipts are sent via email and available in your account

5.3 Refund Policy

Refunds are handled according to our Refund Policy and platform-specific policies:

• iOS: Apple App Store refund policy applies
• Android: Google Play Store refund policy applies
• Direct payments: Our standard refund policy applies

6. Security and Privacy

6.1 Data Encryption

• All data transmission is encrypted using SSL/TLS protocols
• User passwords are hashed using industry-standard algorithms
• Payment information is tokenized and encrypted
• Personal data is encrypted at rest on our servers

6.2 Authentication

• Multi-factor authentication available for account security
• Biometric authentication support (fingerprint, face recognition)
• Automatic session timeout for inactive users
• Device-specific login tokens for enhanced security

6.3 Privacy Controls

• Granular privacy settings for profile visibility
• Option to limit data collection and tracking
• Ability to delete account and data entirely
• Control over marketing communications and notifications

7. Third-Party Integrations

7.1 Analytics Services

• Google Analytics (anonymized usage statistics)
• Firebase Analytics (app performance monitoring)
• Crashlytics (crash reporting and debugging)

7.2 Mapping Services

• Google Maps API for property location display
• Location services for nearby property search
• Geocoding for address validation and mapping

7.3 Communication Services

• Push notification services (FCM, APNs)
• Email delivery services for notifications
• SMS services for verification and alerts

8. User Rights and Controls

8.1 Account Management

• View and edit your profile information
• Manage privacy and notification settings
• Download your personal data
• Delete your account and all associated data

8.2 Content Control

• Report inappropriate content or users
• Block specific users or agents
• Control who can contact you
• Manage your property listing visibility

8.3 Data Rights

See our Data Rights page for complete information about:

• Accessing your personal data
• Correcting inaccurate information
• Requesting data deletion
• Objecting to data processing

9. App Updates and Changes

9.1 Automatic Updates

• Security patches and bug fixes are released regularly
• Feature updates are released based on user feedback
• Critical updates may be automatically downloaded
• Users are notified of significant changes

9.2 Version Support

• We support the latest app version and one previous major version
• Older versions may lose access to certain features
• Security updates are provided for supported versions only

10. Support and Contact

10.1 In-App Support

• Help section with frequently asked questions
• In-app contact form for technical issues
• Live chat support during business hours
• Video tutorials and user guides

10.2 Contact Information