Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• List a property for sale or rent
• Make inquiries about properties
• Book property viewings or tours
• Subscribe to our newsletter
• Contact us through our website or mobile app
• Apply for agent or agency registration
• Process payments for our services

This information may include:

• Name, email address, and phone number
• Home address and billing address
• Government-issued identification documents
• Financial information for payment processing
• Property details and preferences
• Professional credentials and certifications
• Profile photos and property images

1.2 Automatically Collected Information

When you visit our website or use our mobile application, we automatically collect certain information, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Usage data and interaction patterns
• Location data (with your permission)
• Cookies and similar tracking technologies

1.3 Third-Party Information

We may receive information about you from third parties, such as:

• Social media platforms when you connect your accounts
• Payment processors and financial institutions
• Identity verification services
• Marketing partners and advertising networks

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• Creating and managing your account
• Processing property listings and bookings
• Facilitating property searches and matches
• Processing payments and managing subscriptions
• Providing customer support and assistance

2.2 Communication

• Sending service-related notifications
• Responding to your inquiries and requests
• Delivering newsletters and marketing communications
• Providing updates about our services

2.3 Platform Improvement

• Analyzing usage patterns to improve our services
• Conducting research and analytics
• Developing new features and functionalities
• Ensuring platform security and fraud prevention

2.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Protecting our rights and interests
• Enforcing our terms of service

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you have given us explicit consent to do so.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (M-Pesa, MTN Mobile Money, PayPal, PesaPal, Wise, etc.)
• Cloud hosting and data storage
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support services

3.3 Business Transactions

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction.

3.4 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal process
• Government requests or investigations
• Protecting our rights and safety
• Preventing fraud or illegal activities

3.5 Public Information

Property listings and agent profiles may be publicly visible on our platform and may be shared with third-party property portals and marketing partners.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches
• Unlawful processing or use

Our security measures include:

• SSL/TLS encryption for data transmission
• Secure data storage and backup systems
• Regular security audits and assessments
• Employee training on data protection
• Access controls and authentication mechanisms

5. International Data Transfers

Your information may be transferred to and processed in countries other than Uganda, including Kenya, the United States, and the European Union. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

6.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your profile and preferences

6.3 Deletion

• Request deletion of your personal information
• Close your account permanently

6.4 Restriction and Objection

• Restrict processing of your information
• Object to certain uses of your data
• Opt-out of marketing communications

To exercise these rights, please contact us at privacy@ojjorealestate.com or through our website contact form.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please see our Cookie Policy.

8. Mobile Application Privacy

Our mobile applications may collect additional information with your permission, including:

• Location data for property searches and navigation
• Camera access for property photos
• Contacts access for sharing features
• Push notification preferences

You can manage these permissions through your device settings at any time.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we will securely delete or anonymize it.

11. Third-Party Links

Our platform may contain links to third-party websites and services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Uganda and the East African Community data protection regulations. Any disputes arising from this policy will be subject to the jurisdiction of Ugandan courts.